Cancellation Policy | SilverExch Services
At SilverExch Services, once a game, tournament, contest, or wallet transaction has been successfully initiated, it cannot be cancelled by the user. All gameplay participation is considered final after confirmation on the platform.
Users are strongly advised to carefully review all details before joining any game or tournament, adding funds to their wallet, making in-app purchases, or participating in any promotional offers on SilverExch Services.
Refund Policy
Refunds on SilverExch Services are applicable only under specific conditions, including:
Failed transactions where money is deducted but gameplay does not start
Technical or server-related issues caused by the platform
Duplicate payment transactions
Unauthorized transactions reported within the valid time frame
Eligible refund requests are generally processed within 5–7 business days and credited back to the original payment method or wallet balance.
Non-Refundable Situations
Refunds will not be provided in the following cases:
Losses incurred during gameplay
User errors while joining games or contests
Bonus or promotional credits used on the platform
Account suspension due to violation of Terms and Conditions
Delays caused by banks or payment gateways
Verification Requirement
To process refund requests, SilverExch Services may require users to provide:
Transaction ID
Registered mobile number or email address
Payment receipt or screenshot
Additional verification documents if necessary
Fraud & Abuse Policy
SilverExch Services reserves the right to reject refund requests in cases involving:
Fraudulent or suspicious activity
Misuse of promotional offers
Multiple or repeated refund claims
Violation of platform rules and policies
Contact Us
For any questions regarding cancellations or refunds, users can contact the support team through the official support section available on the SilverExch Services platform.